News

Comprehensive operation of the agent network, an infoline for customers and support for the booking process – this is the scope of activities performed by Voice Contact Center for one of the leading tour operators in Poland.

Voice contact Center implements a customer service center project for Volvo Car Poland. Cooperation entails operating telephone and e-mail contact channels, processing information for the sales department and supporting the claim handling process.

Building a competent team dedicated to serving customers in different foreign markets is a growing challenge. More and more frequently, clients outsource this task to external suppliers who are in possession of the resources that enable them not only to implement projects but also to optimise processes and improve business efficiency.

The President of the Board of Voice Contact Center from the OEX Group was distinguished with the title Call Center Ambassador in the Manager category.

The Company from the OEX Group started implementation of first projects on foreign markets. Within the LinGO Voice Contact Center, we offer multi-channels customer service in local languages.

Voice Contact Center launched another customer service project. Within the cooperation with Coca-Cola HBC Polska, the company from OEX Group implements actions from the sales support segment that directed at business clients.

A company from OEX Group has started a project for the Credit Information Bureau (CIB) – the largest organisation in Poland that stores and provides data on credits.