WE COOPERATE WITH ALLEGRO IN THE CUSTOMER EXPERIENCE AREA
Voice Contact Center from the OEX group has been supporting the most popular purchasing platform in implementation of excellent customer experience strategy since October 2019. We are responsible for supporting business processes in the area of customer service, commercial and marketing campaigns, for building a catalog of producs on the platform, etc.
Voice Contact Center, thanks to its unique competence and experience, is an effective partner for companies that focus on the highest quality of customer service. We achieve very good results thanks to the work of customer-oriented design teams. The key to success is attention to the smallest details, implementation of unusual solutions and continuous development of our competences - said Ewa Depta, member of the Management Board of Voice Contact Center.
The high quality of service ensuring excellent customer experience without being overloaded is a noticeable global trend. Also in the activities carried out by Voice Contact Center it is one of the most important standards. Maintaining high quality customer service and satisfaction not only improves experience and opinion about the company or product, but also affects loyalty and brand attachment.
As part of cooperation with Allegro in the area of customer experience, Voice Contact Center supports e-mail correspondence and chat communication. The central point of Allegro's strategy is customer – focusing on his needs and satisfaction with service. To meet the high requirements in this area, the project teams spent hundreds of hours training. Constant support from Allegro representatives, regular calibration and close daily cooperation of both companies allow meeting Allegro's high expectations and ensuring the highest quality of service to target customers.