The “Beauty Zone” project, which is carried out by Voice Contact Center for a well-known cosmetics brand, has won the main prize in the Złota Słuchawka competition in category “Together”.
Voice Contact Center and ArchiDoc, OEX Group companies, provide services in the area of multi-channel customer service and document management for VIPPO, a new player on the fin-tech market in Poland.
The dynamic growth of online sales segment results in a growing awareness of buyers who expect e-stores to provide services at the level offered by the largest players in this segment. How to organize the customer service process to stand out in this increasingly competitive market?
Ccnews.pl talks to Ewa Charnecka, a member of the management board of the Voice Contact Center, about customer service through a video channel, challenges, expectations, and the future.
Voice Contact Center, a member of OEX Group, increased a number of workstations by 25% in Lublin branch. Currently, the company has 600 operating workstations in three localisations and it is one of the largest contact centers in Poland, specialising in the comprehensive support of the customer service processes.
Voice Contact Center’s Management Board was strengthened by the appointment of Ewa Czarnecka, current Operations Manager, and Ewa Depta, Sales Manager.
“Affidea Patient Comprehensive Service Centre” Project, implemented by Voice Contact Center in cooperation with the international network of diagnostic centers “Affidea”, was awarded in the prestigious competition “Golden Receiver”, organized by the Direct Marketing Association. The companies were awarded in the following category: “Marketing Campaigns – Communication with a Customer”.
Voice Contact Center Sp. z o.o. - ul. Równoległa 4a, 02-235 Warszawa / tel. : 22 255 20 00, faks: 22 255 22 22, e-mail: email@example.com / NIP: 7010150673